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Shipping & Returns


Lisi Lerch offers flat rate shipping within the US, $10 for Standard shipping (5-7 business days) and $15 for Priority Shipping (2-3 business days).

We also ship to Canada for a flat fee of $15. 

Same day shipping is available Monday-Friday for any orders placed before 2 pm EST.


Returns Policy

Lisi Lerch offers complimentary shipping for any item that you'd like to return or exchange within 30 days of purchase. Please note that customized bags cannot be returned and are final sale. Customers are responsible for any additional shipping and handling charges for exchanges made after 30 days of purchase. You can request a return from your store account page by viewing your recently completed order and selecting "Return Item(s)". Or, if you don't have a store account, you can fill out the information below and we will send you a prepaid shipping label right away! You should hear back from us within 2 business days. 

Items are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days of the shipping date. Refunds for items returned more than 30 days after the shipping date will be in the form of a store credit redeemable on your next purchase. Gift recipients are entitled to a store credit. The original shipping and handling charges are not refundable. 

If you have any questions, please contact TeamLL at We are available 8:00AM until 6:00PM EST Monday through Friday.


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